Frequently Asked Questions
Q: How long will it take to deliver the bednest once I have ordered it?
A: The first deliveries of the new bedbest will be in the second half of March 2010. After that, your order should be delivered within 7 working days of your payment clearing, subject to stock availability.
Q: Will the bednest fit my bed? How high/low does it go?
A: The height of the bednest is easily adjustable and may be used with beds where the top of the mattress is no less than 300mm and no more than 660mm from the floor.
Q: Does the bednest fit all types of beds?
A: Yes we think so – but please contact us if you have a specific query.
Q: How long can I use the bednest?
A: The bednest is designed to be used until your baby is 6months old. If your baby can sit unaided then he/she has outgrown the bednest.
Q: What is the upper weight limit for a baby to use the bednest?
A: Maximum recommended weight is 10kg.
Q: What is the weight of the bednest?
A: The crib alone weighs approx 7.5kg. The complete bednest boxed for delivery weighs approx 13.5kg.
Q: What are the external dimensions of the bednest?
A: Length 860mm, width 475mm, height to top of baby's mattress adjustable between 360mm and 660mm.
Q: What size mattress does the bednest take?
A: Length 810mm, width 370mm, thickness 40mm. The bednest is supplied with a mattress and you can purchase additional mattresses from our online shop.
Q: Is the mattress waterproof?
A: It is wipeable and water resistant.
Q: Do you supply sheets?
A: Yes – Packs of 3 white fitted sheets are available online.
Q: Can my baby roll out into my bed?
A: Babies start to roll at approximately 3months and at this stage we suggest that you keep the side nearest the bed folded at half-height.
Q: Can I use a cot bumper?
A: Cot bumpers are not advised with the bednest.
Q: Is it possible to use a baby respiratory monitor with a sensor pad under the mattress with the bednest?
A: Yes.
Q: Is it safe to let the baby sleep with the side down if I am not in the bed?
A: No, your baby must never be left with the side down unless an adult is present.
Q: Where can I see a bednest?
A: You can see us on stand L10 at the The Baby Show, ExCeL, London on 19th - 21st February 2010. However at the moment the bednest is only available to purchase online.
Q: Can I buy the bednest outside of the UK?
A: We can ship worldwide – please contact us to find out the delivery charge.
Q: Can I pay by cheque?
A: Yes – order online and send a cheque to the address detailed on the Contact Us page.
Q: Do you have a guarantee?
A: All our products are covered by a 12 month guarantee.
Q: Can I return the bednest?
A: You can cancel your order up until 7 days from the date we deliver the goods to you. It must be returned in the original packing and be undamaged and unused. You will receive a full refund. If we collect you are liable for the charge for this.
|